Our learning and development core topics

  • Order to Cash Cycle

    Step by step processes pinpointing where things can go wrong

  • Credit Management

    Collection and Risk Assessment techniques

  • Best Practice

    Managing Teams and Stakeholders

  • Measurement and Performance

    Effective range of different measures and KPIs

  • Coaching & Mentoring

    Use our expertise to unleash talent and improve effectiveness in changing business environments

Course Delivery

We offer our training in flexible ways to fit busy schedules

  • On demand - watch and listen any time (included in membership)

  • Live webinars - designed specifically for your business, 1 to 2 hours sessions on a range of subjects (ask for pricing)

  • Face to Face training - tailored courses delivered at your premises (ask for pricing)

  • Open Course for 2024 - coming to a venue near you

Presented by our trainers

Pam Thomas FCICM

Senior Partner Pam Thomas

Pam has over 20 years expertise in Credit Management training, learning and development. She has developed bespoke Order to Cash courses for global corporate clients across a range of industries including telecommunications, manufacturing, global oil and gas. Pam has an operational Credit Management background and holds a Post Graduate degree in Commercial Training, Education & Development. She works across many different cultures and helps businesses to expand learning and development solutions to increase productivity, motivation, skills sets and professional recognition.

Founding Partner Chris Sanders

An experienced international Order to Cash consulting professional, Chris has carried out Credit Management and invoicing assignments for some of the worlds best known companies. With cross industry consulting experience Chris's successful workshops, 'Cash Challenge' and improvement programmes have delivered significant benefits to clients. Chris is a well regarded and award winning credit professional whose industry knowledge and enthusiastic style makes him a popular writer, speaker and panelist at conferences and webinars.